Leah Gardner

NVN CEO Discusses Bringing Out the Positives From Negative Reviews
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Excellent customer service is always NVN Hotel's goal.  But when the mark is missed, there's a lot to learned from customers' online reviews, and addressing those reviews with creative solutions. By responding to customers' concerns and implementing solutions across hotels, NVN can seize opportunity from...
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The Kansas City Star Speaks with NVN Owners about Hotel Phillips History and Renovation
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NVN co-founders and owners of Hotel Phillips discuss what drew them to the hotel, and how they captured its spirited past in renovations fit for the contemporary traveler.   Read the entire article here.  
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The Kansas City Star Goes Inside the Revamped Hotel Phillips and New Dining Offerings
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The Kansas City Star tours the completed $20 million renovation of the Hotel Phillips, including its new restaurant Tavernonna, Kilo Charlie coffee bar and P.S. Speakeasy. Read more here.
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NVN’s Jaavid Bharucha Takes Part in Hotel Management Roundtable on Revenue Management
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NVN’s own Jaavid Bharucha, Corporate Director of Revenue Management, speaks about the benefit of real-time accountability and collaboration as part of Hotel Management’s Roundtable on Revenue Management. Download article here: Hotel Management Magazine_Roundtable w. Jaavid Bharucha Click here to view full...
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NVN CEO Talks to Bisnow about Preparing for the Unexpected
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NVN Chief Executive Officer, Sheenal Patel, is one of seven CRE professionals interviewed about handling emergency situations on their properties. Read more here.
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