February 2017

NVN CEO Discusses Bringing Out the Positives From Negative Reviews
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Excellent customer service is always NVN Hotel's goal.  But when the mark is missed, there's a lot to learned from customers' online reviews, and addressing those reviews with creative solutions. By responding to customers' concerns and implementing solutions across hotels, NVN can seize opportunity from...
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The Kansas City Star Speaks with NVN Owners about Hotel Phillips History and Renovation
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NVN co-founders and owners of Hotel Phillips discuss what drew them to the hotel, and how they captured its spirited past in renovations fit for the contemporary traveler.   Read the entire article here.  
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The Kansas City Star Goes Inside the Revamped Hotel Phillips and New Dining Offerings
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The Kansas City Star tours the completed $20 million renovation of the Hotel Phillips, including its new restaurant Tavernonna, Kilo Charlie coffee bar and P.S. Speakeasy. Read more here.
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