“At the end of the day, people won’t remember what you said or did, they will remember how you made them feel.”

– Maya Angelou

Our employees are essential to our success.  We all strive to live by the Arbor Lodging Guiding Principles, which set the tone for how we treat each other and our guests.

We also go the extra mile to ensure our people feel recognized and properly rewarded.  We offer a wide variety of benefits, bonus and recognition programs, and competitive salaries. And our employees respond; we have more than a 75% participation rate in our 401K.

Here’s what our management team has to say about our culture.

Our Guiding Principles

Do The Right Thing

Operate and act with integrity in all you do even when it is not convenient.

Lead with Heart

Be kind, passionate and hospitable.

Be Accountable

Take ownership and deliver results.

Aim Higher

Go above and beyond to exceed expectations and pursue thoughtful change.

Celebrate Differences

Embrace diversity; respect individual opinions and ideas.

Generate exceptional value for guests, employees and owners by delivering superior service, supporting team members with an enjoyable and rewarding work environment, and employing innovative practices.

“It’s always been done this way” is never our approach. We look at the data, and use our experiences to challenge the status quo. We have built a strong foundation by being proactive, accountable, and professional. We pursue goals with a steady determination, while remaining flexible, embracing change with constant innovation, re-examination and retooling.

A word on our history, from our CEO, Sheenal Patel:

When Vamsi and I met, we had no idea that we would one day start a business together. We were friends first, but later that friendship created the foundation of our business when we realized that we also shared similar views on how to identify opportunity, create value, and, most importantly, build a great team.

It is likely more than a coincidence that Vamsi and I met in High School. Those formative years significantly influenced the way we manage Arbor Lodging Management and why we think it’s a unique place to work. In school, our classes were taught around an oval table instead of in a lecture-style classroom. Classes were more of a conversation in which each person’s distinct voice was heard and considered equal. This way of identifying matters of importance, advancing dialogue, and identifying solutions left a deep impact on the way we think and operate. It was so impactful that it was inevitable that Arbor Lodging Management would one day operate this way. We are stronger as a team and at our best when everyone is contributing.

We started the company with just the two of us working out of a small, windowless office in New York. During the early years of the company, Vamsi and I wore multiple hats, took chances, and made our share of mistakes, but we always kept moving forward and reflected on our experiences to get better – a process that is still part of the way we do things at Arbor Lodging Management. We’re extremely proud of the growth we’ve experienced since our modest beginnings. Today we are a leading hotel management company with a national portfolio of hotels (we are approved for management by Marriott, Hilton, Starwood, and IHG), work with an incredible team of over 500 associates around the country, and are still hungry to get better by listening to everyone’s voice.

We look forward to continued growth and an exciting future!

– Sheenal Patel, CEO