Excellent customer service is always the goal. However, when the mark is missed, a lot can be learned from customers’ online reviews, and addressing customers’ concerns with creative solutions. By responding to reviews and implementing solutions across hotels, the hotel can seize opportunity from negative reviews and bolster customer satisfaction. Read our latest blog online […]
Arbor Lodging Partners co-founders and owners of Hotel Phillips discuss what drew them to the hotel, and how they captured its spirited past in renovations fit for the contemporary traveler. Read the entire article here.